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Q: When looking at the status of my online trades, what do the order status codes mean? |
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A: When you submit your trade through sambadirect the trade is sent for execution. You may track your trade online under the "order status" tab. Following are definitions for the status codes:
- Pending - Your order has been queued to be sent to the market for execution
- Open - Your order has been sent to the market
- Partial - Part of your order has been executed and the rest of your order is still "Open".
- Executed - Your entire order has been executed.
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Q: My model portfolio has disappeared. Where is it and how can I get it back? |
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A: When you create your own model portfolio you are creating a "cookie" file which is referenced each time you view your model portfolio. This "cookie" file is stored on your hard drive. Therefore, you can only view your model portfolio on the same computer on which you created it. You may also lose your model portfolio if you do any of the following:
- Change or upgrade your web browser.
- Change or reinstall your operating system (i.e. Microsoft Windows 95, Windows 98, etc.)
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Q: What type of securities can I trade? |
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A: U.S. Equities(Listed Stocks & OTC Stocks) and Options
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Q: What trading services are offered? |
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A: The following trading services are offered:
- Real-time Quotes
- Market Orders
- Stop Orders
- Stop Limits
- Limit Orders
- All-or-none Orders
- Fill-or-kill Orders
- Cancellation of Orders
- Replacement of Orders
- Real-time Online Order Status
- Real-time Online Execution Reports
- Portfolio Evaluation Services
- Pre-market Hours Trading
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Q: What type of research is available? |
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A: You have access to market news and research commentary twice every business day with the Morning Comment and Market Wrap-Up reports and weekly with the Week in Review report. If you're looking for investment ideas, the reports may be a good place to start.
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Q: How do Samba Capital's commissions compare to competitors? |
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A: Our low commissions and distinguished services make us competitive with other online discount brokerages.
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Q: How do I access my account for the first time? |
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A: To access your account, simply click on "Sign in." You will be asked to enter your ID and your password. Your ID will be supplied to you upon opening the account. The first time you access sambadirect, you will be prompted to change your password.
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Q: What is my account number? |
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A: Your account number will appear at the top of all pages offering information specific to that account. If you have more than one account, you can select the other account by clicking on either the "Account Details" or "Trading" tab and then choosing the "Select Account" submenu.
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Q: How do I change my password? |
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A: When you access your account for the first time, you will be prompted to change your password immediately. You can change your password again at any time. After you have entered your current password, click on "Customer Service" then select "Change Password" and follow the instructions on the page.
When selecting a new password, try not to duplicate letters or numbers. You should also not use your first name, last name, birthday or the digits 123456. Please remember: Never reveal your password to another person.
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Q: What should I know before I begin investing? |
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A: Before placing your first trade, we recommend placing a practice trade in the Trading Demo. You can enter the investing demo by clicking on the "Trading Demo" button located on the Home Page, before you sign in. If you have signed into your account, select Logout and then select the "Trading Demo" button to view a practice trade.
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Q: Does this website replace my statement? |
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A: No. Having access to this website is an extra service SAMBA has made available to you. This website does not replace any information you currently receive, such as statements or confirmation advices. SAMBA statements and transaction confirmations are the official record of your account. The website is intended to provide you with up-to-date account information. Other features of the website include stock quotes, headline news and market statistics so that you can review your account in the context of the markets overall.
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Q: What types of transactions can I enter into my model portfolios? |
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A:
Stocks:
All BUY transactions and NO SELL transactions (system will not allow a negative number of contracts to be added to a Model Portfolio)
Options:
All BUY TO OPEN transactions, NO SELL TO CLOSE transactions (system will not allow a negative number of contracts to be added to a Model Portfolio), and NO COVERED CALLS transactions (system will not allow a negative number of contracts to be added to a Model Portfolio).
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Q: How do I enter an option into a Model Portfolio? |
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A: Options may be entered into a Model Portfolio by two methods:
- Example: IBM OCT 100 CALL (the transaction must appear exactly as such)
- Example: IBM-AT (for IBM JAN 100 CALL)
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Q: How do I change / delete a position from my Model Portfolio? |
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A: When you select "Display Portfolios", to the immediate left of each symbol will be an edit icon (this looks like a piece of paper). A simple click on this icon will present the user with the option to change or remove the position from the Model Portfolio.
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Q: What is meant by "Quote Service is busy. Please retry later"? |
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A: This, as the message states, indicates that we are, in fact, experiencing problems with our quotes (provided by Bridge Information Systems). This should not be limited to one symbol but should be a global problem with the quote server.
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Q: I am in my Balances Screen and the date reflected is from last week. Why is that? |
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A: You most likely have a bad "cached" page on your hard drive. Whenever you note that there are items missing on a screenlet, you should clear your browser's cache. Clearing the cache (or history) will vary from browser to browser.
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Q: What is the significance of the key (for Netscape, a lock for Microsoft) in the lower left-hand corner of the screen? |
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A: If the key (or lock) is broken, this will indicate that you are in a non-secure area of our site (or any site on the Internet). In reference to the website, the key (or lock) will be broken when you are in the following areas: Market Insight, Quotes and News, Research, and Customer Service. The key (or lock) will be full when you are in a secure area such as Account Details or Trading.
Note! When a lock is full, that means whatever transaction/information you are requesting is coming in an encrypted manner. This is to prevent hackers from accessing this vital information.
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Q: How safe and secure is sambadirect? |
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A: By requiring 128-bit encryption, we are assuring the highest level of commercially available security for your financial transactions.
The Internet site provides private, secure communications. The confidential account information and transactions are secured (encrypted) with the latest Netscape Secure Commerce Server technology, the best in the industry. Additionally, you are required to access your account using one of the latest secure browsers such as Netscape Navigator or Microsoft's Internet Explorer.
When you sign into your account, the encrypted (secure) areas can be easily identified by two characteristics. The first distinction is the location (URL). Pages using encryption will have URLs that begin with https:// (instead of http://). The second characteristic is the key icon that appears in the lower left corner of the browser. The key (or lock, for Microsoft Internet Explorer users) will appear whole rather than broken in half.
Our servers also use "cookie" technology to ensure the account's confidentiality and security, to make it easier for users to navigate through the Internet site, and to enable them to create customized information on the Internet site based on input they decide, including model portfolios.
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